Refund & Returns Policy

Last updated: 18 March 2026

This Refund & Returns Policy outlines your rights and our obligations under UK consumer protection laws. By placing an order with Averon London, you agree to the terms set out below.

1. Company Information

Store Name: Averon London
Business Address: 150 Washington Avenue, STE 201, Santa Fe, NM, 87501, United States
Email: support@averonlondon.com

2. Your Right to Cancel (Cooling-Off Period)

Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason.

To exercise your right to cancel, you must notify us in writing via email at support@averonlondon.com within the 14-day period.

3. Conditions for Returns

Returned items must:

• Be unused, unworn, and in the same condition as received
• Be returned in the original packaging, where reasonably possible
• Include all accessories, labels, and documentation

You must return the goods within 14 days of notifying us of your cancellation.

4. Return Shipping Costs

Unless the item is faulty or incorrect, the customer is responsible for the cost of return shipping.

If the product is faulty, damaged, or not as described, Averon London will cover the reasonable return shipping costs in accordance with UK law.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days.

Refunds will be issued to the original payment method used at checkout. This includes the original standard delivery cost, where applicable.

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Please contact us within a reasonable time after discovering the issue and provide supporting evidence such as photographs.

7. Exchanges

If you wish to exchange an item, please contact us at support@averonlondon.com Exchanges are subject to product availability.

Customers may be responsible for additional shipping costs associated with exchanges, unless the item is faulty or incorrect.

8. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable if clearly stated at the time of purchase, unless they are faulty or not as described.

9. Late or Missing Refunds

If you have not received your refund after the stated timeframe, please first check with your payment provider. If the issue persists, contact us for assistance.

10. Contact Us

If you have any questions about this Refund & Returns Policy, please contact our support team at support@averonlondon.com