Refund policy

Return & Refund Policy

Effective Date: June 26, 2026

At Averon London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original packaging, tags, and accessories.
• Not show signs of wear, damage, alteration, or misuse.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Earrings
• Personalized or custom-made products
• Gift cards
• Final sale or clearance items (where permitted by applicable law)

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@averonlondon.com

Please include:

• Your order number.
• The reason for the return.
• Photos (if the item is damaged, defective, or incorrect).

Our support team will provide return instructions. Please do not send products back before receiving authorization.

Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as Averon London is not responsible for returns lost in transit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We will evaluate the issue and, where appropriate, offer a replacement, refund, or other suitable resolution at no additional cost.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank, credit card issuer, or payment provider.

Original shipping charges are non-refundable unless otherwise required by applicable law or if the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be canceled. In this case, customers may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country or region. Where local consumer protection laws provide additional rights, those rights will prevail.

Contact Information

Averon London
150 Washington Avenue, STE 201
Santa Fe, NM 87501
Email: support@averonlondon.com